1. ARE YOU INSURED, BONDED AND LICENSED?

Our insurance is the best available. Mess Busters, Inc. is a licensed, bonded, insured cleaning service ($100,000 property damage, bodily injury and fire damage from Florida Assurers, Inc. B#M50729165, $10,000 Bond from Security Bond Associates, Inc. #OBS-438728, Occupational License #329850-2 and City of Miami Beach occupational license #00001045). Your home or office, the client, our cleaning personnel and Mess Busters, Inc. are included in the coverage. Certificates of insurance are available upon request.

2. WHAT IF SOMETHING IN MY HOME OR OFFICE GETS BROKEN?

Mess Busters, Inc. realizes the nature of cleaning requires our cleaning personnel to touch virtually all items within one’s home or office. If any damage/loss does occur, simply notify Mess Busters, Inc. in writing with 24 hours of the cleaning date.

3. HOW DO YOU ACCESS MY HOME OR OFFICE?

It is your responsibility to see that we gain entry and safe access to your residence or office to provide service. This includes the proper restraint of pets. Clients have the following options for allowing our cleaning personnel access to their home or office. Other options are not acceptable.
1) The client will be at home or the office when the housekeeper arrives.
2) Leave the key with a neighbor and notify Mess Busters of the arrangements.
3) Leave the key with a doorman in the building.
4) Leave a spare key on file at the Mess Busters' office key safe.
Mess Busters, Inc. will not promise or specify exact arrival times. By far, the most efficient and problem-free way for everyone is for you to give us a key. In that way you do not have to wait around to meet the cleaning personnel nor they have to wait for you.
REFUNDS WILL NOT BE GIVEN IF OUR CLEANING PERSONNEL CANNOT GAIN ACCESS TO YOUR HOME OR OFFICE.

4. IF I GIVE YOU MY KEYS, HOW ARE THEY PROTECTED?

Your key is coded as soon as it enters the office. It is then stored in a locked key storage box to which only Mess Busters, Inc. management has access. The day of your cleaning appointment, your key will be given to the housekeeper(s) assigned to provide your service. At the end of the day, the housekeeper(s) returns all keys to the Mess Busters’ management who then places them back into the secured storage box.

5. HOW MANY PEOPLE WILL CLEAN MY HOME OR OFFICE?

Usually, only one person is needed. The client has the choice to request more than one person. Sometimes in order for us to accommodate all of our clients in one day we send a team of two or three people. When more than one person is at the job, the quoted time, which was given in man hours, is lessened by the number of people. For example, if you were scheduled for a two-hour service and two housekeepers are assigned to your job, the cleaning should be completed in one hour.

6. WILL I ALWAYS HAVE THE SAME CLEANING PERSONNEL?

Mess Busters, Inc. does not send the same individual/team for each cleaning unless the client signs CONTRACT “B” (long term residential service contract) for residential cleanings and the contract/proposal for commercial cleanings. Contract “B” will enable us to fulfill all contractual services, such as cleaning specifications, employee scheduling, and insurance claims. Although your service will continue, without a signed extended service contract Mess Busters, Inc. reserves the right to send different cleaning personnel to your service appointment(s). Without a signed extended service contract you release us from claims of any kind. Occasionally, there may be a change in cleaning personnel due to illness, day off, vacation or they may no longer work for Mess Busters, Inc. In the event of such an occurrence, Mess Busters, Inc. will find a replacement.

7. HOW DO I PAY FOR YOUR SERVICES?

Mess Busters, Inc., gladly accepts the following forms of payment: cash, check or credit card. Payment is due before the service(s) are rendered in order for us to schedule the appointment(s) with the cleaning personnel. Checks and Cash shall only be accepted, in person, at the Mess Busters’ office for the initial service. Appropriate identification is required. Checks are to be made payable to Mess Busters, Inc., and payment must be made prior to the scheduled service(s). After the client has established an account with Mess Busters, Inc., checks may be mailed to the postal address at P.O. BOX 398926, Miami Beach, Florida 33239. Return checks will result in an additional charge of $25.00. Credit Card charges may not be charged back to Mess Busters, Inc. Refunds can not be given, all purchases are final. Mess Busters, Inc. will make every effort to satisfy our clients.

8. WHAT IS THE COST OF MY CLEANING?

Fees are based on the size and condition of your home or office. First-time cleanings or one-time cleanings and Sunday’s cleanings may require additional time and an additional fee. Please contact a Mess Busters, Inc. management officer to discuss your specific needs.

9. SHOULD I TIP THE CLEANING PERSONNEL?

If you are satisfied with our service, a gratuity is customary for our cleaning personnel. Although not required, a gratuity is a powerful way to say “I appreciate your work.”

10. WHAT IS THE CANCELLATION POLICY?

If it is necessary to cancel/skip your regular cleaning day, Mess Busters, Inc. merely requires a 48-hour written notice. If Mess Busters, Inc. receives less than a 48-hour written notice, or can not gain access to your home or office, it will be necessary for us to charge the full price of your cleaning. Future scheduled cleanings will remain unchanged. Please be sure to submit any termination of regularly scheduled cleanings in writing by certified mail no later than 30 days in advanced of termination. Do not inform the cleaning personnel of any changes to your schedule. It must be done directly with the management of our office.

11. HOW DO I PROVIDE FEEDBACK ON MY CLEANINGS?

Since cleaning is a very personalized and subjective service, we leave a comment form and a cleaning check list after each cleaning for your feedback. In addition, you may send us an E-mail at messbusters@aol.com, or you may call our office directly, or even visit our website to let us know how things went, good or bad. We encourage you to take the time to complete and return the comment form. This feedback is essential to serve you better, to correct any problems and to praise the cleaning personnel who meet and exceed Mess Busters’ expectations.

12. ARE THE CLEANING PERSONNEL TRAINED?

All Mess Busters, Inc. housekeepers are professionals and trained prior to entering your home or office. They go through a thorough application process. In addition, they undergo an interview, orientation to our company, a session on cleaning and situation role-play. Mess Busters, Inc. new cleaning personnel are assigned to trainers who supervise them on their first several cleanings. Mess Busters, Inc. provides an extensive training program to each of our housekeepers to ensure consistent cleaning techniques throughout our cleaning personnel.

13. CAN I HIRE YOUR CLEANING PERSONNEL DIRECTLY?

By entering into a service agreement with Mess Busters, Inc. you agree not to hire a present or past Mess Busters, Inc. cleaning personnel introduced to you by Mess Busters, Inc. for any home-related service. In addition, you agree to refrain from employing any Mess Busters’ housekeepers directly during the contract period and for 2 years following the termination of the service agreement. You also agree that if you privately employ any Mess Busters, Inc. independent contractor you shall be liable to Mess Busters, Inc. in the amount of one year’s salary for that independent contractor. This stipulation has strong grounds based upon Florida Case law and can and will be enforced.

14. CAN I PAY THE CLEANER?

No. Why? Mess Busters, Inc., is a business and does not operate in this manner. Allowing our cleaners to collect is also a conflict of interest; the cleaner’s job is to clean your home/office to the best of their abilities.

15. WHY DO I HAVE TO SIGN YOUR ONLINE/PRINTED CONTRACT?

This contract protects both parties and is required.

16. WHAT PREPARATION IS NECESSARY FOR THE CLEANING TEAM OR PERSON TO COMLETE THEIR TASK?

We ask that you remove any extraneous items such as books, clothes, laundry, pans, pots, etc. before we arrive this will make our job much easier.

 17. WHAT ARE THE SERVICES NOT OFFERED BY MESS BUSTERS, INC.?

We do not clean the outside of windows. We do not clean chandeliers.

We do not answer clients’ telephone or take messages.

We do not move large or heavy items that may cause injuries.

 18. WHAT IS THE FINAL PAYMENT POLICY?

By signing the commercial contract or the service agreement “B” the client agrees to make the final payment on time as stated in their individual contract. If Mess Busters, Inc., does not receive the final payment on time (on the first of the month), we reserve the right to stop sending the cleaning personnel to the client’s office or home. The client will remain responsible for payment of the entirety of the contract and be responsible for all late fees even though service is stopped for failure of payment.

 

Mess Busters, Inc.

P.O. Box 398926

Miami Beach, FL 33239-8926

 E-mail: messbusters@aol.com
Phone 305.673.MESS  (6377)

 Fax: 305-672-8326

 

 

 

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Copyright © 2007 Mess Busters, Inc.
Last modified: 01/14/07